Become a Patient and Family Advisor

Thank you for your interest in becoming a Patient and Family Advisor (PFA)! Please read all the information on this page, as it contains detailed requirements, steps and tips for applying for and serving in this volunteer role.

What is the Role of a Patient and Family Advisor?

Patient and Family Advisors are volunteers who work with our healthcare team to share constructive advice and feedback to improve our patients’ experiences.

As a PFA, you will:

• Suggest ways we can best provide patient- and family-centered care
• Bring patients’ needs and concerns to the healthcare team and leadership
• Improve our patients’ experiences while in our care
• Help guide our priorities and planning for the future
• Further enhance the relationship between TMH and our community
• Improve our patients’ experiences while in our care

How Do I Become a Patient and Family Advisor?

Step 1: Review & Complete the Application

First, we recommend you review our PFA materials before applying to join the team. To do so, simply call our Patient Experience team at 850-431-5488 and let them know you’re interested in becoming a PFA.

Then, you will fill out our Patient and Family Advisor Application and email the completed application to PatientExperience@TMH.ORG.

Step 2: Screening & Interview

Once our team reviews your application, they will screen you and schedule an interview with our Director of Patient Experience and/or a current PFA. The goal of the interview is to determine your talents and interest areas.

Step 3: Volunteer Services Processing

Once our team notifies Volunteer Services that you are approved to be a PFA, they will contact you with instructions to complete the security and health screenings outlined below:

• Security Screening: We complete a criminal history check and drug screening for each volunteer. We also require fingerprints for access to certain hospital units. Fees may apply.
• Health Screening: We require a TB skin test and up-to-date immunization information all volunteers.
• Orientation: Upon completion of security and health screenings, volunteers will participate in an orientation.

Step 4: Attend Training

Once you complete the Volunteer Services process, you will participate in PFA training, which will cover expectations, our mission and PFA responsibilities. During the one-hour training session, you will receive written materials and a handbook to guide you through the process of being an advisor.

Step 5: Attend a Patient and Family Advisory Council (PFAC) Meeting

As a PFA, you will then begin attending our monthly Patient and Family Advisory Council (PFAC) meetings. Learn more about the Patient and Family Advisory Council.

Questions?

If you have any questions about becoming a Patient and Family Advisor, please contact our Patient Experience department by calling 850-431-5488.